Can I change the AI model my agent uses?

Yes, you can choose the AI model in the agent's settings, but if you do not know what to pick, leave the default. The default is chosen on purpose for speed. On a phone call latency matters: the newest, most powerful models can take six to twenty seconds to reply, which leaves dead air on a call. That is fine over SMS or email, but not on the phone. The default model is capable enough for tasks like booking appointments, and it costs less than a state of the art model.

Bringing your own model is not available for AI agents. To use your own model with Votel, connect it through MCP.